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شروط الخدمة

شروط الخدمة

The website is envisioned to provide online tutoring and supplementary after school support to students in the Arab Countries. Please feel free to use all the services that we offer. The below terms of service defines your use of the services offered by By using or visiting website you agree to be bound by these terms of service. For the purposes of this agreement, "you" means the parent or adult who is paying for the service, as well as the student who is using the service.



Any information submitted on the web site is subject to our Privacy Policy, the terms of which are incorporated herein. Please review our Privacy Policy to understand our practices.


Students connect to live educators from any computer that has Internet access, and we recommend our students use a high quality head set with microphone and a computer/notebook/laptop with a webcam. will provide live, online tutoring 24 hours a day, 7 days a week supporting students to get the help they need when they need it. All our tutors are chosen based on the highest standards of academic excellence.

On-Demand Tutoring:

Using an advanced calendar system and depending on the tutor schedule and availability, students are connected on-demand with a knowledgeable educator. Students work one-on-one, in real-time with a tutor, communicating using a virtual whiteboard technology. Scientific and mathematical notation, symbols, geometric figures, graphing and freehand drawing can be rendered quickly and easily. Please refer to the tutor availability calendar.

Schedule an Appointment:

Students who prefer to plan ahead can schedule a 60 minute appointment with a tutor of their choice. At the scheduled time, the student and tutor connect live using the virtual whiteboard technology.

Almost all sessions are recorded and archived for a period of 3 months available for students to review at any time for studying or test preparation.

To effectively use our services

Students will need to register on and make the necessary lesson fees and obtain an account, and password. You are completely responsible for maintaining the confidentiality of your account(s), and password(s) and for all activities and liabilities associated with or occurring under your account(s), and password(s). You also agree to

(a) provide true, accurate, current and complete information about yourself as need during the registration process at the sign up page(such information being "Your Data"),
(b) maintain and promptly update Your Data to keep it true, accurate, current and complete. You agree not to use the site, the Services or the Company Content to recruit, solicit, or contact in any form Tutors or potential Consumers for employment or contracting for a business not affiliated with us without our advance written permission.

Academic Quality will try and ensure adherence to popular curricula and standards followed by students in the Middle East and North Africa, however this is not a guarantee. tutors are certified assessed by the emuallim Management team and its business partners

Technology uses proprietary, licensed third-party technologies and free technology products. While all attempts are made to ensure stability and availability of technologies used by, the company cannot get guarantee uptime. You are solely responsible for all service, telephony and/or other fees and costs associated with your access to and use of the Services and for obtaining and maintaining all internet, computer hardware and other equipment required for such access and use.

Account Access; Identity Protection

You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile device. You may choose to share your account with other people by providing them your password. However, if you decide to share your account with other people, you take full responsibility for their actions. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to the Web site. If you find that you're a victim of identity theft and it involves an account, you should notify customer service. Then, you should report this instance to all your credit card issuers, as well as your local law enforcement agency. reserves the right to place any account on hold anytime with or without notification to the subscriber in order to protect itself and its partners from what it believes to be fraudulent activity. is not obligated to credit or discount a membership for holds placed on the account by either a representative of or by the automated processes of

Intellectual Property


All content included on the Web site and delivered to subscribers as part of the service, including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of, or its suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of, and protected by international copyright laws. Content shall not be reproduced or used without direct written permission from, or its suppliers. You agree not to tamper, gain unlawful access or disassemble any software or other products or processes accessible through the Web site, not to insert any code or product or manipulate the content of the Web site in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method. reserves the right to terminate your membership hereunder if, in its sole and absolute discretion, believes that you are in violation of this paragraph, such violations including the copying of content provided to you by us or the copying or other unauthorized use of our proprietary content. The use of the service is solely for your personal and non-commercial use. Please see the instructions at the end of these Terms of Service for notifying us of the presence of any allegedly infringing content on the Web site.

* Trademarks

The logo and website contents are trademarks or service marks of Emuallim FZ LLC. The trademarks, service marks and trade dress of may not be used or reproduced without prior written approval from and may not be used in connection with any product or service that is not affiliated with, in any manner that is likely to cause confusion among customers, in any manner that dilutes the rights of, or in any manner that disparages or discredits Other trademarks that appear on the Web site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Any images of persons or personalities contained on the Web site are not an indication or endorsement of or any particular product or our service unless otherwise indicated.

Membership and Billing

You can find the specific details regarding your subscription with at any time by clicking on the "My Account" section, located at the top of the pages of the Web site after you login.

Free Trial

We encourage the use of our service through free trial. Free trial is only available to first time customers of the service and cannot be combined with any other offer. Only one free trial may be redeemed per student.


By using the service, you are expressly agreeing that we are permitted to bill you a monthly subscription fee, for your use of the service. As used in these Terms of Service, "billing" shall indicate either a charge or debit, as applicable, against your Payment Method, including a checking account, cash on delivery where applicable. The subscription fee will be billed at the beginning of your subscription and your membership will automatically renew for successive monthly subscriptions, without prior notice to you, unless and until you cancel your membership or we terminate it. You must cancel your membership before it renews each month in order to avoid billing of the next month's subscription fees to your Payment Method. ( except for hourly packages) The billing cycle will depend on the type of plan you have selected to subscribe. For example, if you have bought annual monthly subscription plan, you will be billed at the beginning of the subscription and subsequently after that at the same billing cycle. Click on the "View Account information" link on the "My Account" page to see the commencement date for your next renewal period. We will automatically bill your Payment Method each month on the calendar day corresponding to the commencement of your membership. In the event your membership began on a day not contained in a given month, we will bill your Payment Method on the last day of such month. For example, if you became a paying member on January 31st, your Payment Method would next be billed on February 28th. We may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by e-mail. If you want to use a different Payment Method or if there is a change in your credit card validity or expiration date, you may edit your Payment Method information by clicking on the "Edit Profile" button, available at the top of the pages of the Web site. If your Payment Method reaches its expiration date, your continued use of the service constitutes your authorization for us to continue billing that Payment Method and you remain responsible for any uncollected amounts. retains the right to take the monthly auto renewal payment in one payment or many partial payments. The sum of all these partial payments will not be more than the stated monthly subscription fee.

Cancellation and Refund

Customer satisfaction is our top priority and we will do everything possible to make sure you are satisfied. Please email your refund request to Refunds will be processed on a prorated basis.

Mails for refunds will be processed within 48hrs.

Pricing reserves the right to change prices without advance notice and to offer promotions periodically to certain group of customers and thus not available to all customers. Prices will not rise during the current month of subscription or during the duration of a test prep package but can change for subsequent months or test prep packages.

Money Back Guarantee

100% Money back guarantee

If for any reason you are not satisfied with any of our online lessons, we’ll credit you with another free lesson or you can opt for 100% Money Back guarantee for the particular lesson. No questions asked.

In addition you could even request for a change in teacher for the same lesson.

Please note that you have to inform us within 24 hours after the lesson has been completed. A maximum of 2 free lessons/refunds allowed per student.

Use of Information Submitted

Emuallim FZ LLC, is free to use any observations, material, thoughts, concepts, reviews, or techniques or any other material contained in any communication you may send to ("Content"), or through postings to the Web site without any scope for compensation, acknowledgement or payment to you. Furthermore, by posting any Content on our site, submitting Content to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, royalty-free irrevocable license and right to display, use, reproduce or modify the Content submitted in any media, software or technology of any kind now existing or developed in the future.

Email Communications

By using the service, you agree to grant us permission to send you electronic communications from These communications could include notices about your account, or information concerning or related to our service, such as featured content or other announcements, or offerings. These communications are part of your relationship with and you receive them as part of the subscription.

Code of Conduct

You may only access the site and use the Company Content and the Services for lawful academic purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Services. You agree that you will not in any way: (i) interfere with the ability of others to access or use the Services; (ii) disrupt the normal flow of communication or otherwise act in a manner that negatively affects other users' ability to use the site or the Services; (iii) claim a relationship with or to speak for any individual, business, association, institution, or other organization for which you are not authorized to claim such a relationship; or (vi) interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services. You agree that you will treat the tutors with respect and not use obscenities in the classroom, make threats, or discuss matters other than those directly related to the academic subject for which you seek help. You agree that you will not solicit any personal information from any tutor, and agree that if any tutor ever discloses such information to you, asks you for any personal information, or suggests any offline meeting or conversation, you agree to immediately report this to us by phone and in writing.

Limitations on Use

While individuals under the age of 18 may utilize the service, they may do so only with the involvement of a parent or legal guardian. Unless otherwise specified, the content on the Web site is for your personal and non-commercial use and we grant you a limited license to access the Web site for that purpose. Any unauthorized use of the Web site or its contents will terminate the limited license granted by us.

Right to Terminate

We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.


Some of the hyperlinks and banners on the Web site may lead to other Web sites that are not controlled by, or affiliated with, In addition, other Web sites may link to the Web site. has not reviewed these Web sites and is not responsible for the content or privacy policies of these Web sites.

Claims of Copyright Infringement

It is the policy of to respect the intellectual property rights of others. does not promote, foster or condone the copying of copyrighted material or any other infringing activity. If you believe your work has been copied in a way that constitutes copyright infringement, are aware of any infringing material on the Web site, or know of someone who is making unauthorized use of the content of the Web site, please notify us of your concern by submitting a written notice to us at the following address:

Emuallim FZ LLC
Unit 602, Pinnacle Building,
Sheikh Zayed Road, Al Barsha 1
Dubai, UAE


You agree to indemnify, defend and hold harmless us, and our affiliates, tutors, officers, directors, agents, partners, employees, licensors, representatives and third party providers (including our affiliates' respective officers, directors, agents, partners, employees, licensors, representatives, and third party providers), from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorney's fees and related costs and expenses, due to or arising out of any User Content you submit, post to, email, or otherwise transmit to us or through the Services, your use of the Services, the Company Content or any portion thereof, your connection to the Services, or your breach of these Terms.

Modifications to the Service

We may add, change or eliminate features, pricing, nomenclature and other aspects of the Services and make other changes at any time and these Terms will continue to apply to the Services as modified. You agree that we will not be liable to you or to any third party for any such modification, suspension, or discontinuance of the site or the Services.


These Terms and any policies applicable to you posted on the site constitute the entire agreement between the parties with respect to the subject matter hereof. All rights not expressly granted herein are expressly reserved. These Terms shall inure to our benefit and to the benefit of our agents, licensors, licensees, successors, and assigns. If any provision of these Terms is found to be illegal or unenforceable, these Terms will be deemed curtailed to the extent necessary to make the Terms legal and enforceable and will remain, as modified, in full force and effect. These Terms and all matters or issues collateral thereto will be governed by, construed and enforced in accordance with the laws of the Fujairah Free Zone, United Arab Emirates applicable to contracts executed and performed entirely therein (without regard to any principles of conflict of laws), and jurisdiction for any court action at Fujairah Free Zone, United Arab Emirates. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.